Privacy Policy
Last updated: January 2026
Introduction
Is My Bill High ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using our service, you consent to the practices described in this policy.
Information We Collect
Bill Information
When you upload a bill, we extract and store the following information:
- Bill amount and billing period
- Service provider name
- Bill category (electricity, gas, etc.)
- Postcode and locality (not your full address)
- Usage information where applicable (kWh, data usage, etc.)
Account Information
If you create an account, we collect:
- Email address or phone number
- Display name (optional)
- Authentication data from social login providers (if used)
Automatically Collected Information
We automatically collect certain information when you visit our site:
- IP address and approximate location
- Browser type and version
- Device information
- Pages visited and time spent
How We Use Your Information
- To compare your bills with anonymized data from other users
- To provide personalized insights and recommendations
- To send you renewal reminders (if you opt in)
- To improve our service through aggregated, anonymized analytics
- To detect and prevent fraud or abuse
- To respond to your inquiries and support requests
Bill Image Handling
Important: We take special care with your bill images:
- ✓Bill images are processed immediately and deleted within 24 hours
- ✓Personal details (names, account numbers, full addresses) are not stored
- ✓Only aggregated bill data (amounts, postcodes, providers) is retained
- ✓Images are transmitted over encrypted connections (HTTPS)
Data Sharing and Disclosure
We do not sell your personal data.
We may share information in the following circumstances:
- Aggregated Data: We share anonymized, aggregated statistics (e.g., "median electricity bill in postcode 3000") publicly and with partners. This data cannot identify individual users.
- Service Providers: We use third-party services for hosting, analytics, and email delivery. These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
Data Security
We implement appropriate technical and organizational measures to protect your data:
- All data is encrypted in transit (TLS/HTTPS) and at rest
- Access to personal data is restricted to authorized personnel only
- Regular security audits and vulnerability assessments
- Secure authentication with optional two-factor authentication
Your Rights
Under Australian Privacy Principles and applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, contact us at privacy@ismybillhigh.com.au
Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for the site to function (authentication, security)
- Analytics cookies: Help us understand how users interact with our site (can be disabled)
We do not use advertising cookies or sell data to advertisers.
Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ismybillhigh.com.au